Privacy Policy

1. Who we are

This website is operated by VibeLab Group LLC, a Florida limited liability company (“VibeLab Group,” “we,” “us,” or “our”). We provide AI and automation, data management, web design, and social media services to businesses.

For any question about this policy or about personal information we hold, contact us at hello@vibelabgroup.com or at the mailing address in Section 14.

2. What this covers

This policy applies to vibelabgroup.com and its subdomains, including our blog, and to the forms and scheduling tools embedded on those pages.

It does not cover systems we build, host, or manage for our clients. When we act as a service provider processing data on a client’s behalf, that client’s own privacy policy governs, and our handling is set by our agreement with them.

3. Information we collect

Information you give us

We collect what you type into our forms and scheduling tools. Across the consultation request, the guide download, and the Vibe Intel Audit request, that typically includes:

• Your name
• Email address
• Phone number
• Business or company name
• Information you choose to tell us about your operation, processes, systems, or objectives — including anything you add in a free-text field
• Your selected appointment time and time zone, when you book a consultation

You are not required to give us any of this. If you would rather not submit a form, email us directly instead.

Information collected automatically

• Server logs. Our web host records standard request data — IP address, browser and device type, referring page, and time of request — for security and troubleshooting.
• Widget data. The embedded form and booking widgets described in Section 7 may set cookies or record submission metadata such as timestamp and page of origin.

We do not run Google Analytics, advertising pixels, or third-party retargeting trackers on this site.

4. How we use it

We do not use your information to make automated decisions that produce legal or similarly significant effects about you.

Text messaging (SMS)

Consent. We send text messages only to people who have given express written consent by checking the SMS consent box on one of our forms or booking pages (or by texting us first). Consent to receive texts is not a condition of purchasing any goods or services from VibeLab Group.

What we send. Transactional and account messages: confirmation of a consultation or service request, appointment reminders, project and account notifications, and links to review, approve, or pay an invoice. We send marketing or promotional texts only if you separately opt in to them.

Frequency and cost. Message frequency varies based on your activity with us. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opting out and help. Reply STOP to any message to cancel; you will receive one final confirmation text and no further messages unless you opt in again. Reply HELP for assistance, or contact us at hello@vibelabgroup.com or (727) 365-9250.

We do not share SMS consent data. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Your phone number is used only to deliver the messages described above, through our messaging platform (HighLevel, Inc.) acting as our service provider.

5. How we share it

We share personal information only in these circumstances:

• Service providers. Companies that run parts of our operation under contract and may only use the data to provide their service to us. These include our CRM and scheduling platform (HighLevel, Inc., which powers our forms, booking calendar, email, and text messaging), our web hosting provider, and our email infrastructure.
• SMS opt-in data. Mobile phone numbers and text-message consent records are never sold, rented, or shared with third parties or affiliates for their own marketing. They are shared only with the messaging service provider that delivers our texts, and only for that purpose.
• Professional advisers. Our accountants, insurers, and lawyers, where reasonably necessary.
• Legal requirement. Where we must comply with applicable law, a lawful request from public authorities, or valid legal process, or to protect our rights, safety, or property, or that of others.
• Business transfer. If VibeLab Group is involved in a merger, acquisition, financing, or sale of assets, information may transfer as part of that transaction. We will give notice before your information becomes subject to a materially different privacy policy.

We do not share your information with third parties for their own marketing purposes.

6. We do not sell your data

We do not sell personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act and comparable state laws. We have not done so in the preceding twelve months.

7. Cookies and tracking

This site uses a deliberately small number of cookies:

• Functional widget cookies. The embedded booking calendar and forms are provided by HighLevel, Inc. and may set cookies necessary to display the widget, preserve a partially completed submission, and prevent duplicate or fraudulent entries.
• Host and security cookies. Our web host may set cookies for load balancing and abuse prevention.

We do not use analytics, advertising, or cross-site tracking cookies on this website.

You can block or delete cookies in your browser settings. Blocking them may prevent the booking calendar or forms from loading, in which case email us instead.

Global Privacy Control

Because we do not sell or share personal information for targeted advertising, there is nothing for an opt-out preference signal such as Global Privacy Control to opt you out of. We honor such signals where applicable law requires.

8. How long we keep it

• Enquiries that don’t become engagements. Retained for up to 24 months from your last contact with us, then deleted or anonymized.
• Client records. Retained for the duration of the engagement and for seven years afterwards, to meet tax, accounting, and limitation-period requirements.
• Marketing contacts. Retained until you unsubscribe, after which we keep a minimal suppression record so we don’t email you again.
• SMS consent records. Retained while you remain opted in and for a reasonable period afterward as proof of consent; once you reply STOP we keep only a minimal suppression record so we do not text you again.
• Server logs. Retained on a short rolling basis by our host, typically weeks rather than months.

You can ask us to delete your information sooner — see Section 10.

9. Security

This site is served over HTTPS. Form submissions and client records are held in access-controlled accounts on established third-party platforms, and access is limited to people who need it to do their work.

We should be straightforward with you: no method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you and any regulator as required by applicable law.

10. Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access — confirm whether we hold information about you, and get a copy
• Correction — have inaccurate information fixed
• Deletion — ask us to delete information we hold about you
• Portability — receive your information in a portable format
• Opt out — of marketing email at any time, of text messages by replying STOP, and of any sale, sharing, or targeted advertising (we do none of these)
• Non-discrimination — we will not treat you differently for exercising these rights

Florida residents. Rights under the Florida Digital Bill of Rights may apply to you.

California residents. Rights under the CCPA as amended by the CPRA may apply to you, including the right to know the categories of personal information collected and disclosed, which are described in Section 3 and Section 5.

Other states. Residents of other states with comprehensive privacy laws may have similar rights. We apply the protections in this policy to everyone regardless of location.

How to exercise a right

Email hello@vibelabgroup.com with the subject line “Privacy Request” and tell us what you would like us to do. We will respond within 45 days, and will tell you if we need a permitted extension. We may need to verify your identity before acting — usually by confirming you control the email address associated with the information. An authorized agent may submit a request on your behalf with written proof of authority.

If we decline a request, we will explain why, and you may appeal by replying to our response with the word “Appeal.”

To stop marketing email immediately, use the unsubscribe link in any message. To stop text messages immediately, reply STOP.

11. Children

This site and our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

12. Third-party links and platforms

Our site links to third-party sites and loads embedded tools from third-party platforms. Once you interact with an embedded booking calendar or form, that provider’s own privacy practices also apply to the data you submit through it. We are not responsible for the content or privacy practices of sites we do not operate.

13. Changes to this policy

We may update this policy as our practices or the law change. The “Last updated” date at the top will always reflect the current version. If we make a material change, we will give prominent notice on this page and, where required, contact you directly. Continuing to use the site after an update means you accept the revised policy.

14. Contact us

Questions, requests, or complaints about privacy: